Shipping & Returns

Last updated: March 27, 2026 

We want you to feel confident in your purchase. If something isn’t right, we’re here to help. 

Returns 

We offer a 30-day return window. This means you have 30 days from the date your order is delivered to request a return. 

To be eligible for a return, items must be unused and in the same condition that you were received, with all original packaging, tags, and components included. Proof of purchase is required. 

Items that show any signs of use, wear, damage, or alteration will not be eligible for return. 

To initiate a return, you must submit a request through our website or follow the return instructions provided with your order. Returns sent without prior authorization may not be accepted. 

Returns should be sent to: 

Bomberger’s Store, Inc. 
555 Furnace Hills Pike 
Lititz, PA 17543 
United States 

Customers are responsible for ensuring items are securely packaged for return. Items damaged during return shipping due to insufficient packaging may not be eligible for a refund. 

Damages and Issues 

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, notify us as soon as possible so we can evaluate the issue and make it right. 

We may request additional information, including photos or documentation, to process claims related to damaged, defective, or incorrect items. 

Exchanges 

The fastest way to receive a different item is to return the original item and place a new order once the return has been accepted. 

Non-Returnable Items 

Certain items are not eligible for return, including but not limited to: 

Items that have been used, worn, or altered 
Items not returned in their original condition and packaging 
Items marked as final sale 
Gift cards 
Custom or personalized products 
If you have questions about a specific item, we recommend contacting us before making your purchase. 

Refunds 

Once your return is received and inspected, we will notify you of the approval or denial of your refund. 

If approved, refunds will be issued to your original payment method. If your purchase included a gift card, the refund will first be applied to the gift card up to its original value. 

Please allow up to 10 business days for the refund to be processed after approval. Additional processing time may be required by your financial institution. 

Shipping Costs 

Original shipping charges are non-refundable unless the return is the result of our error, such as receiving an incorrect or defective item. 

Return shipping costs are the responsibility of the customer unless otherwise stated. 

Lost, Stolen, or Missing Packages 

Orders reported as lost, stolen, or missing may be subject to review and verification. Replacement or reshipment is not guaranteed and will be issued at our discretion. 

Customers are responsible for providing accurate shipping information and monitoring delivery status. 

Abuse of Policy 

We reserve the right to refuse returns, refunds, or exchanges if we suspect misuse, abuse, or fraudulent activity. This includes, but is not limited to, repeated return requests, returning used or damaged items under false pretenses, or attempting to circumvent this policy. 

Manufacturer Warranties 

Some products may be covered by a manufacturer’s warranty. These warranties are provided solely by the manufacturer and not by Net Gremlin or Bomberger’s Store, Inc. 

Any warranty claims must be handled directly with the manufacturer in accordance with their policies. 

Final Sale and Policy Updates 

We reserve the right to update or modify this Returns & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.