FAQ: Returns & Exchanges

Whether you need to swap a size or make a return, we want to make the process as straightforward as possible. Here are answers to the most common questions about our return policy.

What is your return policy?

We offer a 30-day return window from the original date of purchase. To be eligible for a return or exchange, items must be unused, unworn, and in their original condition with all tags and packaging intact.

For full terms and details, please view our Shipping & Return Policy.

How do I start a return or exchange?

You can easily initiate your return online in just a few steps:

1. Log in to your account: Click the account icon at the top of our website and sign in using the email address associated with your order.
2. Select your order: Find the order containing the item(s) you wish to return or exchange.
3. Request a return: Select the item(s), choose a reason for the return, and submit your request.
4. Ship your item: Once your return request is approved, follow the provided shipping instructions to send your package back to us.

You can also return items in-person at our retail store. View our Locations to get directions.

Can I get help starting my return?

If you run into any trouble with the online process or have specific questions about an item, our support team is happy to assist:

• Contact Form: Send us a message via our Contact Form with your order number and request.
• Phone: Give us a call at +1 (833) 687-3400 during our customer service hours.

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund. Refunds are automatically issued back to your original payment method. Please allow a few business days for your bank or credit card provider to process the transaction.

What if my item arrives damaged or defective?

If you received a damaged, defective, or incorrect item, please reach out to us right away via phone or our contact form so we can make it right immediately.